You can submit a complaint about content on bookofdead-australia.com using any of the following channels:
- Email (preferred): send your message to [email protected].
- Contact form: use the official site form at https://bookofdead-australia.com/contact.
- Social media: if you contacted us through an official bookofdead-australia.com social profile, you may also send a direct message there (email may still be requested for tracking).
To help us investigate quickly, include: (1) the exact page URL, (2) a clear description of the issue, (3) what you believe is incorrect and why, (4) any supporting sources or screenshots, (5) your preferred reply email. Do not send sensitive personal data, payment details, or casino account credentials.
We review complaints that relate to the accuracy and compliance of our informational content, including:
- Factual errors or outdated information about the Book of Dead slot (for example, features, RTP statements when cited, terminology, or general gameplay explanations).
- Misleading, unclear, or inconsistent content presentation that could affect understanding.
- Legal and regulatory compliance concerns (for example, responsible gambling wording, copyright/trademark matters, or content that may not align with Australian audience expectations).
- Technical content issues that materially impact accuracy (for example, broken references that change the meaning of a statement).
We aim to acknowledge receipt within 2 business days. A substantive response is typically provided within 10 business days. Complex matters (for example, legal review or multi-page verification) may take up to 20 business days, if more time is needed, we will tell you why and provide an updated timeframe. We will respond using the same channel you used, usually by email from [email protected].
As a non-commercial, content-only informational website, we do not handle or mediate:
- Disputes with casinos or betting services (accounts, withdrawals, chargebacks, bonus terms, verification, closures, complaints to operators).
- Affiliate, advertising, partnership, or paid placement requests.
- Gambling-related support issues (problem gambling counselling, personal gambling losses, or requests for financial assistance).
- Requests to change third-party decisions, odds, game outcomes, or operator policies.
If your issue falls outside our scope, we may suggest contacting the relevant service provider or an appropriate Australian support or regulatory body.
